Privacy Policies

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Privacy Policies

Privacy Policy


This is our main Privacy Policy and it explains how we use Personal Information which we collect about individuals.

Personal Information is information about you and other individuals.

Before providing us with Personal Information about someone else, please tell that individual about this Privacy Policy and (where possible) get their permission to share their Personal Information with us.


We use the words Personal Information to describe information about you and other individuals (for example, your partner or other members of your family), and from which you or they are identifiable.

Our aim is responsible and secure handling of Personal Information, balancing the benefits of activities like research and data analytics to improve our products and service delivery, with our other commitments, including fairness, transparency and non-discrimination.

This is our main Privacy Policy which describes how we use Personal Information that we collect as part of our business activities.

This Privacy Policy will be supplemented by additional privacy notices tailored to our specific relationships with you where this is useful to provide you with a full picture of how we collect and use your Personal Information.

Personal Information is obtained from a variety of sources, including:

  • application, proposal and claim forms, and other forms
  • telephone calls, emails, meetings and other communications
  • service providers, brokers and agents, claims investigators, witnesses, medical professionals, driver and vehicle licensing authorities, credit reference agencies, your employer, and other third parties
  • this website (the Site)
  • any software applications made available by us on computers, smart phones and other mobile devices (the Apps); and
  • our social media pages, other social media content, tools and applications (our Social Media Content)

Personal Information may be provided to us by you directly or by a third party.  For example, an insurance policyholder may provide Personal Information about you so that you can benefit under their insurance policy.

Please note:

Before providing us with Personal Information about another individual you must (unless we agree otherwise): (a) inform the individual about the content of this Privacy Policy and any other applicable privacy notices provided to you; and (b) obtain their permission (where possible) to share their Personal Information with us in accordance with this Privacy Policy and other applicable privacy notices.


This Privacy Policy was last updated on 03/31/2020. We review this Privacy Policy regularly and reserve the right to make changes at any time to take account of changes in our business activities, legal requirements, and the way we process Personal Information.  We will place updates on this website and where appropriate we will give reasonable notice of any changes.